How to reach the support team: opening a ticket

A ticket is a conversation with the Progsity support team, kept on your account so nothing gets lost. The team usually answers within 2 hours, between 10 AM and 11 PM. You get an email and a notification when they do.

Open a ticket

1. Sign in and open Help and support from the account menu, or the Need help? card on your dashboard.
2. Press New ticket.
3. Pick the topic that fits best, such as Payment and orders or Contests and the Judge.
4. Write a one-line subject, then the details: what happened, when, and what you expected instead. For a payment, add the TrxID.
5. Add screenshots if they help: up to 5 files, 5 MB each, PNG, JPEG, WebP or PDF.
6. Press Send ticket.

Your tickets and their answers are under My tickets in Help and support. When the team asks you something, reply on the same ticket.

Not signed in?

Write to us from the contact page with your email address. The team answers by email, with a link to see the ticket.

Please never send

A password, a one-time code (OTP) or a bKash or Nagad PIN. Progsity never asks for them.