I paid, but my course has not opened yet

A bKash or Nagad payment is checked by a person on the Progsity team before the course opens, so it is not instant. A card payment usually opens the course within a minute.

First, check the order

1. Open the account menu and choose Orders and payments.
2. Find the order and look at its status.

• Pending: the team has not confirmed the payment yet. Press View details and check that the TrxID there is the one in your bKash or Nagad message.
• Paid: the payment is confirmed. Look in My courses. If the course is not there, sign out and sign in again, and make sure it is the account you paid from.
• Cancelled: this order will not open the course. If you think that is a mistake, open a ticket.

Open a ticket

If the order is still Pending and you think it should be confirmed by now, open a ticket in Payment and orders and write:

• the order number,
• the TrxID,
• the number you paid from, and the amount,
• the date and roughly the time you paid.

A screenshot of the payment message helps. Only an admin can confirm a payment, so the support team passes your ticket to an admin and tells you the answer on the ticket. While you wait, please do not pay again for the same course.